Returns & Exchanges

We want you to be fully satisfied with your osume electronics; if you are not, we offer a hassle-free 30-day return window for all products in original condition. Our dedicated support team is committed to ensuring your upgrade experience remains seamless and worry-free.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare Package

  Safely pack your electronics in their original manufacturer packaging, including all cables, manuals, and accessories to avoid restocking fees.

• 3.
  Ship Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our technicians inspect the hardware at our warehouse, your refund will be processed to your original payment method within 5-7 business days.